Working in Online Retail Customer Service

Apr 27, 2016

Online shoppers need help sometimes just like shoppers at a brick and mortar store. Find out how customer service workers help customers, place and track orders, manage damaged orders and more with Blain's Farm & Fleet.

Customer service jobs tend to get a bad reputation. While not everyone is cut out for working in customer service, it can be a rewarding opportunity to help customers find the perfect product. To work in customer service you have to be friendly, organized and always willing to go the extra mile to help a customer. This means helping them with any product questions, placing and tracking orders, managing any damaged merchandise and more. 

Customer Service Jobs at Blain Supply and Blain’s Farm & Fleet

At Blain’s Farm & Fleet, our customer service associates are responsible for assisting online and in-store customers. If a customer has a question about a product on our website, there are a few ways our customer service team can help them. Customers can reach customer service by phone, on the product page itself or on the general customer care page. Our customer service teams works diligently to give our customers the quality service they expect from Blain’s Farm & Fleet. The online customer service team also works closely with the e-commerce department, making sure product information is correct on the website for a great customer experience. Customer service also tracks orders for customers, making sure they arrive in a timely manner without any damage. Working in Online Retail Customer Service.jpg

If you’re interested in one of our customer service call center jobs, visit our current job openings. If there are no positions available, but you’re still interested in becoming part of the Blain’s family, join our Talent Network. You’ll receive emails notifying you of any new customer service jobs, or jobs in other departments of interest.